Privacy Policy

Hey there! Welcome to Celesthor Frontier Sports Complex's privacy policy. Look, we get it - nobody really loves reading through legal documents, but this one's actually important. We've tried to keep things straightforward and jargon-free.

When you walk through our doors at 2450 Boundary Road or interact with us online, you're trusting us with some of your personal details. That's not something we take lightly. This policy breaks down exactly what info we collect, why we need it, and how we keep it protected.

By using our facilities, booking courts, signing up for programs, or just browsing our website, you're agreeing to the terms laid out here. If something doesn't sit right with you, let's talk about it - our contact info's at the bottom of this page.

Alright, let's break down what we actually gather from you:

Personal Details

• Your name, email address, and phone number (pretty standard stuff)
• Mailing address if you're signing up for memberships or programs
• Birth date for youth leagues and age-appropriate program placement
• Emergency contact information - because safety comes first

Payment Information

• Credit card details for court rentals, program fees, and pro shop purchases
• Billing address and transaction history
• Note: We use secure payment processors, so your full card details aren't stored on our servers

Athletic & Health Info

• Fitness assessments and training goals when you work with our coaches
• Medical conditions or physical limitations we need to know about for safety
• Performance metrics if you're part of our conditioning programs

Usage Data

• Court booking history and program attendance
• Website browsing patterns and IP addresses
• Device information and browser type
• Photos and videos from tournaments and events (with your permission, of course)

We're not collecting data just for the sake of it. Here's what we actually do with your info:

Let's be real upfront - we're not in the business of selling your data. Period. But there are a few situations where we might need to share some info:

Service Providers

We work with third-party companies for payment processing, email services, and facility management software. These folks only get the info they need to do their job, and they're contractually bound to keep it confidential.

League Partners

If you're playing in a tournament or league that involves other facilities or organizations, we'll share necessary contact info and team details. Can't run a league without some coordination!

Emergency Situations

If there's a medical emergency or safety concern, we'll share your info with first responders and your emergency contacts. Your wellbeing trumps everything else.

Legal Obligations

If we're legally required to disclose information - like through a court order or to comply with Canadian privacy laws - we'll do what we gotta do. But we'll fight unnecessary requests.

Business Transfers

In the unlikely event we sell the facility or merge with another company, your info would be part of that transfer. But you'd be notified, and the new owners would have to honor this privacy policy.

Yeah, we use cookies - and not the chocolate chip kind (though we wish). Here's the deal with the digital variety:

Security's not just a checkbox for us - it's baked into everything we do. Here's how we keep your info locked down:

Real talk though: No system is 100% hack-proof. We do everything in our power to protect your data, but if something ever goes wrong, we'll let you know right away and work to fix it. That's our commitment to you.

Your data, your rules. Under Canadian privacy law (PIPEDA), you've got some solid rights:

• Access Your Info

  You can request a copy of all the personal data we have on you. We'll get it to you within 30 days.

• Correct Mistakes

  If we've got something wrong, let us know and we'll fix it ASAP. Accuracy matters.

• Delete Your Data

  Want out? You can request deletion of your info. We'll honor it unless we're legally required to keep records (like for tax stuff).

• Opt Out of Marketing

  Don't want promotional emails? No problem. There's an unsubscribe link in every message, or just tell us directly.

• Data Portability

  You can get your data in a format that's easy to transfer to another service if you want.

We run a lot of youth programs, so this part's really important. Here's our approach to kids' privacy: